Cocody Restaurant & Bar
- Location: Houston, TX
- https://cocodyrestaurant.com/
- Services Provided: General Management, Operations Setup, Staff Training and Development, Systems Optimization, Event Management, Financial Management, Customer Relations
- Project Highlights:
- Spearheaded the operations of a newly established fine dining restaurant, overseeing all aspects of the setup and ongoing management. This demonstrates my ability to launch and manage new restaurant ventures, a valuable skill for consulting clients.
- Developed comprehensive handbooks, training manuals, and materials for various positions, enhancing staff capabilities and building a proficient team. This highlights my expertise in staff training and development, crucial for operational efficiency.
- Implemented and optimized restaurant systems, including Toast POS, 7shifts, Restaurant 365, OpenTable, and Triple seat, ensuring smooth day-to-day operations. This showcases my proficiency in utilizing technology to streamline restaurant management.
- Managed event bookings and collaborated with executive chefs to curate event menus, demonstrating strong organizational skills and the ability to create successful events. This is key for restaurants looking to maximize revenue through events.
- Consistently monitored and optimized profit and loss, making strategic decisions to ensure the restaurant's financial success. This emphasizes my financial management expertise, a critical area for restaurant profitability.
- Cultivated strong relationships with patrons through effective communication, attentiveness, and prompt issue resolution, ensuring a high level of customer satisfaction. This demonstrates my focus on customer service, essential for building a loyal customer base.
Armandos Tex Mex / Lulu's Italian Restaurant
- Location: Houston, TX
- https://www.armandosrestaurant.com/
- https://www.lulustx.com/
- Services Provided: General Management, Operations Management, Sales Growth, Catering Sales, Staff Training and Development, Quality Control, Expense Management, Client Relations
- Project Highlights:
- Managed operations for both Armandos and Lulu's Italian Restaurant, ensuring smooth functioning and maintaining high customer satisfaction. This illustrates my ability to handle diverse restaurant concepts.
- Increased sales by 20% within the first few months by implementing new marketing strategies. This demonstrates my marketing acumen and ability to drive revenue growth.
- Managed catering sales and operations, generating $200,000 in revenue for Armandos Restaurant. This showcases my expertise in developing a profitable catering business.
- Focused on continuous staff training and development, ensuring adherence to policies and procedures and exceeding company standards for quality and service. This reinforces my commitment to staff development and service excellence.
- Maintained expenses below budget through accurate planning, waste reduction, and inventory control. This highlights my skills in cost management and operational efficiency.
- Engaged with clients to ensure expectations were surpassed and built long-term relationships. This emphasizes my focus on client satisfaction and relationship building.
Christian's Tailgate Bar & Grill
- Location: Houston, TX
- https://www.christianstailgate.com/
- Services Provided: Bar Management, Staff Management, Training, Payroll Administration, Inventory Management, Profitability Optimization, Compliance
- Project Highlights:
- Achieved bar objectives by recruiting, orienting, training, assigning, scheduling, and coaching new staff. This demonstrates my ability to build and manage a successful bar team.
- Evaluated employee performance to ensure high levels of guest satisfaction. This highlights my focus on maintaining service quality.
- Managed payroll-related administrative duties accurately and on time. This showcases my attention to detail and administrative skills.
- Oversaw all restaurant inventories, including food, liquor, beer, wine, small wares, office supplies, and equipment. This demonstrates my comprehensive inventory management skills.
- Supervised bar operations to maximize profitability, minimize legal liability, and ensure compliance with alcoholic beverage regulations. This emphasizes my understanding of the legal and financial aspects of bar management.
- Reduced over-pouring by bar staff and monitored product use to control liquor, beer, and wine costs. This highlights my focus on cost control and profitability.
The Tasting Room Uptown Park
- Location: Houston, TX
- https://maxswinedive.com/
- Services Provided: Wine Program Development, Staff Training, Customer Service, Inventory Management, New Location Openings, Marketing Support
- Project Highlights:
- Guided guests through a large wine selection, educating them on different varietals. This demonstrates my wine knowledge and customer service skills.
- Played a key role in opening two new locations in Houston and Chicago the other concept called Max's Wine Dive, training new employees in service, product knowledge, sales techniques, and company culture. This showcases my experience in expansion and training.
- Promoted business concepts via social media and participated in marketing events. This highlights my marketing and promotional abilities.
- Participated in the company’s leadership and development wine program. This demonstrates my commitment to professional development and wine expertise.
Artisans French Restaurant
- Location: Houston, TX
- https://artisansrestaurant.com/
- Services Provided: Shift Management, Wine Pairing, Staff Training, Event Coordination
- Project Highlights:
- Educated guests through tasting menus and provided French wine pairings. This demonstrates my wine knowledge and customer service in a fine dining setting.
- Supervised and trained new employees on French food and wine service etiquette. This highlights my training and supervisory skills.
- Managed the coordination and organization of special events ranging from 60 to 200 people. This showcases my event management experience.